Refund and Returns Policy

Refund and Returns Policy Overview

At Havah Premium Company, we prioritize customer satisfaction and stand by the quality of our products. If you are not completely satisfied with your purchase, please review our return and refund policy below.

Eligibility for Returns

We accept returns under the following conditions:

The item must be unused, in its original packaging, and in the same condition as received.
A return request must be made within no of days of purchase or delivery.
Custom-made or special-order items are not eligible for return unless they are defective or damaged upon arrival.

Non-Returnable Items

The following items cannot be returned:

Items damaged due to misuse, improper installation, or neglect.
Consumables or perishable parts.
Products that have been installed, used, or modified in any way.

Return Process

Contact our customer service team via our website contact page to request a return authorization.
Provide proof of purchase (receipt or invoice) and details of the issue.
Ship the item back to our office at the address provided. Return shipping costs may apply unless the item is defective or incorrectly shipped.

Refund Policy

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed within the specified no of business days via the original payment method.
Shipping fees are non-refundable unless the return is due to our error or a defective product.

Damaged or Defective Items

If you receive a defective or damaged item, please notify us within no of days of delivery. We will arrange for a replacement or full refund after verifying the claim.

Exchange Policy

We offer exchanges for defective or damaged products. If you need a replacement, contact us to arrange for an exchange.

Cancellation Policy

Orders can be canceled within a number of hours of purchase. Once an order is processed or shipped, it cannot be canceled.